THERMOSEAL GROUP is reporting highest ever ratings from its latest Customer Satisfaction Survey.
Head of Marketing and Communications, Samantha Hill said: “We value our customers and take all feedback on board to improve our products and service. As we have increased our focus on manufacturing, working with customers has become more important to us in developing our products to suit current manufacturing methods, whilst ensuring we offer industry-leading product performance. This is why we have set up our own Technical Centre and EN1279 test facilities to ensure that we continually enhance our products, closely monitor the quality and focus on innovating new products to futureproof our offering.
“The Customer Satisfaction Survey is just part of what we do to ensure that we maintain 2-way communication with our customers. Our dedicated account managers continually seek customer feedback and work closely with our technical centre and branch operations to improve our products and service. We also have a range of product trials running with a selection of our long-standing customers to ensure that the products we introduce into the market are worthy of our industry-leading status.
“In the latest survey, we achieved the highest customer ratings yet, with the average overall rating of 96% with the knowledge and capability of our sales team commended throughout. We are obviously delighted with the results.”