Customer support manager
ERA has appointed Sumier Foster-Shah as Customer Support Manager for Smartware.
Sumier, Hwho heads up a team of six, has over 20 years’ experience with high profile organisations such as Centrica, O2, Vodaphone, Talk Talk and Argos.
Sumier said, “The goal for my team is to deal with any smartware queries quickly and efficiently to a very high standard and to ensure that our customers are happy. Communication is the key for us, so we like to develop good working relationships with our customers.
“My role also encompasses delivering our Smartware Installer Training Programme, that ERA has developed specifically for locksmiths and other trades people who want to feel more confident with their own customers when installing our innovative smartware products.”