Head of Customer Services
Stephen Hillier has been appointed as Head of Customer Services at swing and slide door manufacturer PANORAMIC DOORS.
Hillier, who has previously had glass and glazing industry roles with HiTech Blinds and Epwin Glass, heads a team with responsibility for all group operations. Reporting directly to the managing director, his role includes the implementation of strategies and operations from initial enquiry through to customer satisfaction polling. The new Customer Services team will provide support to Panoramic’s Approved Installers located throughout the UK.
“The purpose of this role is to ensure homeowners and installer partners have a point of contact throughout the sales, production, installation and after care processes,” he explained. “Although a complex task, I have a simple goal: to ensure a great customer experience with our doors and to maintain this as sales continue to grow.”