BM ALUMINIUM has reviewed the set up package it offers customers and is now offering both standard and added value options.
The standard option gives customers two days of onsite installation support from a Business Micros technician, while the added value alternative replaces the second day onsite with an extended remote session a week or so later. A remote session is priced at 20% of the cost of an onsite installation day.
CNC implementation manager Dan Hodges explained: “The main reason for introducing the second remote training day was because it gives customers the chance to work with the machine for a few days and draw up their own list of niggles and queries which we can then resolve for them either on the phone or via TeamViewer once they are up and running. It’s an efficient way of doing things and the fact that it works out cheaper is just an added bonus.
BM Aluminium has now carried out more than 130 CNC links for fabricators in the UK and Ireland and already has a number of installations scheduled for 2020.