REAL ALUMINIUM has developed a comprehensive, free training programme for installers to use its new quoting and ordering system.
The company has already hosted a day-long seminar where 15 installers were shown how to use its new online software. and is now rolling the programme out as a flexible 90-minute remote training course for novices and a 45-minute lite session for those familiar with Window Designer software. The training sessions are free of charge and are designed to help them get the most of out of the cloud-based system.
John Harvey, Customade Group production systems manager, said: “Our pilot training day was excellent and everyone who came along got a lot out of trying out the software at the workstations we’d set up. The system is really easy to use and our customers went away knowing exactly how to accurately price and order their aluminium products and speed up what was once a time-consuming process.
“We are now rolling the software out as a remote training course, so we can give our customers maximum flexibility on when they’re trained and provide customer specific support. We are always available after the training to offer additional support and also follow up a week later with a feedback call.”